Perguntas Frequentes

• Fast checkout using your account information.
• Ability to select from multiple delivery and billing details.
• Management of account data.
• Access to order history details and previous orders.
• Access invoices for current and previous orders.
• Ability to re-order from any previous orders.
• Tracking order and product statuses at any time.
• Access to tracking numbers to track your order.
• Opportunity to receive IPSCStore newsletters, promotions and updates.

• No saving ability of account data.
• Details required every time a new order is placed.
• Placing single order only without further access to its details.
• No account access to all orders history, statuses, and tracking details.
• Previous orders can’t be linked to future registered accounts.
• Discounts, newsletters, and special offers are not available.

• Press Account icon at the main menu on the website, or press here.

• Select Register and follow the instructions.
  
  

• Press Account icon at the main menu on the website.
• Select Sign In and follow the instructions.
• Press the Forgot your password? link and follow the instructions, or press here.

• If paid by Credit Card - Payment can be received in less than an hour, so the order will ship during the next 3 business days after full payment is confirmed.
• If paid by Bank Wire - Payment can be received within 24 hours or later depending on your bank transferring capacity, so the order will ship during the next 3 business days after full payment is confirmed.

1. Go to the personal account page to Order History and Details section.
   
2. Find the needed order from the orders history list and press the Reorder button.
   
3. The link will re-direct to the shopping cart summary page and the order can be placed in the regular way.

If Your order contains several items, where some of them are in stock and others are out of stock - Your order will be sent to You within the shipping time specified in the “Backordered” item. If there are several “Backordered” items in Your order - the shipping timeof the order will be determined by the longest one.

If You want to receive earlier the products from Your order that are available in stock, without waiting for receipt of the “Backordered” items - it is necessary to write an appropriate comment while You are placing the order or send a note about this by e-mail to Customer Service. In the second case please indicate the order’s number.

For example: “Please send all available in stock products from my order earlier. Order nr: ABCDEFGHI”. In this case, all available goods from Your order will be sent to You using Your chosen delivery option immediately upon receipt of payment. The rest part of the order will be sent later separately using the "AIRMAIL with tracking number" delivery at our expenses.

In addition, it is NOT POSSIBLE to merge it with other orders to be shipped together, as orders are going separately through their own processing at every stage.

For non-EU customers, this also includes the Export Declaration Fee to ship the order outside of the EU, for orders greater than 1000 Euro.

No other fees are included in the shipping costs paid by the customer to the IPSCStore.

Customers are responsible for payment of any other fees that are required on arrival to the destination county. These fees vary depending on the local regulations and laws of the destination country and may include import fees, customs fees, etc. The customer is responsible for communication with their local courier and customs representatives.

Any additional fees remain on the buyer’s duty.

In the event the customer does not fulfil their local country laws and requirements for the delivery, the parcel may either be destroyed or returned back to the IPSCStore. In the event the parcel can be returned, the customer is responsible for any fees. This may include costs to ship back to IPSCStore, import fees, customs fees, or any other associated fees.

Once the parcel arrives back at IPSCStore, any associated fees paid by IPSCStore to accept the return shipment are deducted from the value of the products returned.

All communications regarding receipt of the parcel with the delivery country customs and local courier representatives should be carried out by the customer.

In the event the customer does not fulfil their local country laws and requirements for the delivery, the parcel may either be destroyed or returned back to the IPSCStore. In the event the parcel can be returned, the customer is responsible for any fees. This may include costs to ship back to IPSCStore, import fees, customs fees, or any other associated fees.

Once the parcel arrives back at IPSCStore, any associated fees paid by IPSCStore are deducted from the value of the products returned.

If the order shipped before Customer Support processed your cancellation request, it will ship in the regular manner. In this case, you can then return your order as per the return procedure.

Further information about the cancellation and returns are found in Terms & Conditions of Sale section.

The first step is to select your products and add them to the shopping cart. From there, you can then enter in your exact delivery address, and select from the available couriers and see the shipping costs.

We offer different shipping options depending on delivery conditions, time frames and price.

• Firearms
• Ammunition
• Ammunition reloading components
• Magazines

These are the delivery options:

• AirMail Delivery - Regular Post Service for all local post representations. Orders can be collected from the nearest Post Office in your local country.
• Self-Service Post Offices – Packages delivered to the nearest Self-Service Post Terminal: Itella SmartPOST, Omniva Parcel Machine (Post 24), DPD Pickup, Packeta PP. This service is available in most European countries.
• International Express and parcel service providers – The operators that deliver goods worldwide: UPS.
• Courier Service – The parcel will be delivered by courier: DPD, Packeta HD. The service is available in all EU countries.
• Pick up from Store – IPSCStore provides an opportunity to pick up orders personally from the shop. To use this possibility the order must be ordered and paid via the IPSCStore web-shop www.ipscstore.com. Once notified your order is ready for collection, the order can be picked up from the IPSCStore, located at Laki 5B Tallinn, 10621, Estonia.

• Airmail with Tracking Number - 5-40 days
• Airmail with Insurance (100% of ordered products total value) - 5-40 days
• EMS - European countries up to 10 business days, all other countries: up to 18 business days
• Estonian Post - 2-5 business days
• DPD Europe - 3-8 business days
• DPD PickUp Estonia - 1-2 business days
• DPD PickUp Latvia - 2-3 business days
• Itella Smartpost - 3-14 business days (depending on region)
• Itella Parcel Connect - 3-14 business days (depending on region)
• Packeta HD (Home Delivery) - up to 14 business days (depending on region)
• Packeta PP (Pickup Point) - up to 14 business days (depending on region)
• OSC Courier - 1-3 business days
• UPS Ground - 3-7 business days
• UPS Expedited - 3-7 business days
• UPS Express Saver - 1-3 business days
• Shop Order - 0 days

These may include for example licensed products, magazines, liquids or heavy weighted orders.

In this case, please remove these items from your cart and proceed with other items.

If you still cannot see any couriers, please contact Customer Support for more details.

If you place an order where one of the products has a free shipping bonus but other products have not - you will be charged a shipping fee for delivery of all products except the product with free shipping bonus. The product with free delivery will be sent to you free of charge along with the entire order and will not increase the cost of delivery despite its weight and volume.

If order was placed via registered IPSCStore Account, the order can also be managed and tracked on the Order History and Details section.

You can also refer to your local country postal service for tracking updates, using the tracking number provided.

• Airmail - Parcel searching inquiry can be initiated after 40 days from the date it was sent. Official response time from Post Office is up to 60 days. After 180 days, the search can no longer be initiated.
• Airmail with Insurance - Parcel searching inquiry can be initiated after 40 days from the date it was sent. Official response time from Post Office is up to 60 days. After 180 days, the search can no longer be initiated.
• EMS - Parcel searching inquiry can be initiated after 18 business days from the date it was sent. Official response time from EMS is up to 30 days. After 180 days, the search can no longer be initiated.
• Estonian Post - Parcel searching inquiry can be initiated after 40 days from the date it was sent. Official response time from Post Office is up to 30 days. After 180 days, the search can no longer be initiated.
• DPD Europe - Parcel searching inquiry can be initiated after 10 business days from the date it was sent. Official response time from DPD is up to 14 days.
• DPD PickUp Estonia - Parcel searching inquiry can be initiated after 10 business days from the date it was sent. Official response time from DPD is up to 14 days.
• DPD PickUp Latvia - Parcel searching inquiry can be initiated after 10 business days from the date it was sent. Official response time from DPD is up to 14 days.
• DPD PickUp Lithuania - Parcel searching inquiry can be initiated after 10 business days from the date it was sent. Official response time from DPD is up to 14 days.
• Packeta HD - Parcel searching inquiry can be initiated after 14 business days from the date it was sent. Official response time from Packeta is up to 60 days.
• Packeta PP - Parcel searching inquiry can be initiated after 14 business days from the date it was sent. Official response time from Packeta is up to 60 days.
• Itella Smartpost - Parcel searching inquiry can be initiated after 16 business days from the date it was sent. Official response time from Itella is up to 14 days.
• Itella Parcel Connect - Parcel searching inquiry can be initiated after 16 business days from the date it was sent. Official response time from Itella is up to 14 days.
• UPS - Parcel searching inquiry can be initiated after 10 business days and up to 60 days from the date it was sent. After 60 days, the search can no longer be initiated. Official response time from UPS is up to 30 days.

Investigations can be lodged only once the full delivery time frame has passed.

IPSCStore will lodge the investigation request with the courier.

The time frame for the official investigation response is indicated and depends on the courier.

Please wait the indicated time frame for the official investigation response.

If the order is delivered during this time frame, please notify us and we will cancel the investigation request.

Once IPSCStore has received the final investigation outcome, you will receive the response by email and advised regarding the next steps.

Compensation values are in line with shipping terms and conditions.

• Parcels sent by Airmail are compensated for a maximum of 35 SDR*. Final compensation decision is provided by Omniva.
• Parcels sent by Airmail with Insurance are compensated for a maximum of 100% ordered products value, excluding shipping costs.
• Parcels sent by EMS are compensated for a maximum amount of 130 SDR*. Final compensation decision is provided by EMS.
• Parcels up to 31.5 kg sent by DPD are compensated for a maximum amount of 150 euros. Parcels with firearms’ accessories and other gun related products are not compensated. Final compensation decision is provided by DPD.
• Parcels sent by DPD Pickup are compensated for a maximum amount of 150 euros. Parcels with firearms’ accessories and other gun related products are not compensated. Final compensation decision is provided by DPD.
• Parcels sent by Packeta HD / Packeta PP are compensated for a maximum amount of 500 euros.
• Parcels sent by Itella SmartPost / Parcel Connect are compensated for up to 8.33 SDR* per 1 kg of parcel weight.
• Parcels sent by the OSC are compensated for a maximum of 100% ordered products value.
• Parcels sent by UPS are compensated for a maximum amount of 85 euros.
  
  

* SDR - International Monetary Fund currency

Please include your order number, product name/reference, photo of the product and a description of the reason for the return.

Please include your order number, product name/reference, photo of the product and a description of the reason for the return.

To use opportunities and discounts of a campaign – a new order should be placed at the specified dates and in accordance with the conditions.

Campaigns are announced to Registered Account users by email and promoted on Social Media.

We do NOT support the American Express cards payments or other payment systems such as PayPal, WebMoney Transfer, QIWI, Payza, EasyPay etc. 

To add the VAT number, please update your shipping address to include the VAT number.

In the Address section, add your company name, and a drop down box will appear to enter in your VAT number.

If the order value exceeds the Voucher or Gift Card value, the difference can be paid selecting your usual payment method. Then proceed to checkout as normally.

If the order value is less than the value of the Credit Voucher or Gift Card, you will receive an email with the new Code for the remaining amount.

Please note, the Credit Voucher or Gift Card MUST be applied BEFORE the order is confirmed. The Credit Voucher or Gift Code cannot be applied after the order is confirmed.

Credit Vouchers or Gift Card Codes can be used up until the expire date indicated.

Credit Card

A refund request will be issued to the Credit Card provider.

Once the refund request is submitted, the refund will be completed in approximately 5-10 business days.

To confirm the refund please check your recent Credit Card transactions and also check the date of the original purchase/transaction, or contact your bank directly.

Bank Wire Transfer

A Bank Wire Transfer refund will be issued to the account details confirmed with Customer Support

These include:

1. Full Customer Name
2. Full Bank Name
3. IBAN
4. BIC

Once this is processed, you should receive the refund in approximately 5-15 business days.

To confirm the refund please check your recent transactions or contact your bank directly.

If your order contains several items, where some of them are in stock and others are out of stock - your order will be sent to You within the shipping time specified in the “Backordered” item. If there are several “Backordered” items in your order - the shipping time of the order will be determined by the longest one.

If you want to receive earlier the products from your order that are available in stock, without waiting for receipt of the “Backordered” items - it is necessary to write an appropriate comment at the time of placing the order or send a note about this by e-mail to Customer Support: In the second case, please indicate the order’s number.

For example: “Please send all available in stock products from my order earlier. Order nr: ABCDEFGHI”. In this case, all available goods from your order will be sent to you using your chosen delivery option immediately upon receipt of payment. The other items in the order will be sent later separately using the "AIRMAIL with tracking number" delivery at our expense.