FREQUENTLY ASKED QUESTIONS

Account Management

  1. Why should I register an account with IPSCStore?
  2. What If I don't register an account with IPSCStore?
  3. How to create personal account at IPSCStore?
  4. How to change / reset password?

Orders Management

  1. How quickly my order will be sent to me?
  2. How can I make a reorder?
  3. Is it possible to preorder items that are out of stock? How does it work?
  4. I placed an order. Can I make some changes to it?
  5. My order has been shipped but I want to change the delivery address. Can you stop my order and forward it to a different address?
  6. Am I responsible for any other fees to receive my order from IPSCStore?
  7. Should I require some paperwork to receive my order?
  8. Can I cancel my order?

Shipping and Tracking

  1. Do you ship to my country? How much is the shipping?
  2. Do you ship goods outside European Union?
  3. Do you ship goods to Russian Federation?
  4. What delivery methods are available from IPSCStore?
  5. What is the delivery time of my order? How long should I wait for delivery?
  6. Why are only some of these couriers available for my order?
  7. Why are there no delivery methods available for my order?
  8. I’ve ordered a product with free shipping, but I still see the shipping fee in my shopping cart. How does the free shipping work?
  9. How can I track my order?
  10. I did not receive my order. Can we investigate its location?
  11. How do I initiate the parcel investigation search for my missing or damaged order?
  12. What compensation is possible for my lost or damaged parcel?
  13. What other compensation is available for the order?

Returns and Exchanges

  1. I've made a purchase from the IPSCStore, however I have ordered the wrong item. Can it be returned?
  2. I have a problem with a product I have purchased from the IPSCStore. Is this a warranty case? What should I do?
  3. Campaigns at IPSCStore

Payments

  1. What payment methods are accepted by IPSCStore?
  2. Is it possible to buy goods without value-added tax for EU residents?
  3. Is it possible to buy goods without value-added tax for non-EU residents?
  4. What currencies are accepted by IPSCStore?
  5. How can I use an IPSCStore Credit Voucher?
  6. How are refunds processed by IPSCStore?

Backorders

  1. Is it possible to order items that are out of stock? How does it work?

Contact Us

  1. How can I contact IPSCStore?
Why should I register an account with IPSCStore?
Registered account allows:
  • Fast checkout using your account information.
  • Ability to select from multiple delivery and billing details.
  • Management of account data.
  • Access to order history details and previous orders.
  • Access invoices for current and previous orders.
  • Ability to re-order from any previous orders.
  • Tracking order and product statuses at any time.
  • Access to tracking numbers to track your order.
  • Opportunity to receive IPSCStore newsletters, promotions and updates.
What If I don't register an account with IPSCStore?
Guest (no registered account):
  • No saving ability of account data.
  • Need to provide details every time a new order is placed.
  • Placing single order only without further access to its details.
  • No account access to all orders history, statuses, and tracking details.
  • Previous orders can’t be linked to future registered accounts.
  • Discounts, newsletters, and special offers are not available.
How to create personal account at IPSCStore?
  • Press Account icon at the main menu on the website.
  • Select Register and follow the instructions.
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How to change / reset password?
  • Press Account icon at the main menu on the website.
  • Select Sign in and follow the instructions.
  • Press the Forgot your password? link and follow the instructions.
How quickly my order will be sent to me?
We ship goods once payment received.
  • If You select Credit card Payment – The confirmation of Your payment can be received less than within an hour, so your order will be shipped during 3 business days after full payment receipt.
  • If You select payment by bank wire – The payment can be received within 24 hours, so You order will be shipped during 3 business days after full payment receipt.
How can I make a reorder?
If you are intending to make a reorder of some of Your previous orders You need to:
  1. Enter Your personal account’s page and go to Order History and Details section. [faq_11.jpg]
  2. Press on the specific order from Your orders history list that You would like to use for reordering. [faq_12.jpg]
  3. The REORDER button will be enabled for the selected order. Press on it and You will be forwarded to the Shopping-cart summary page where You can proceed with the order placement in regular way.
Is it possible to preorder items that are out of stock? How does it work?
The products of some brands can be purchased from IPSCStore, even if they are out of stock in our warehouse but available in supplier’s stock. If You can add products to Your shopping cart, but in the column AVAILABILITY there is a note "Ships in Х-ХХ business days" - it means that it will be sent to You within the specified delay.

If Your order contains several items, where some of them are in stock and others are out of stock - Your order will be sent to You within the shipping time specified in the “Backordered” item. If there are several “Backordered” items in Your order - the shipping timeof the order will be determined by the longest one.

If You want to receive earlier the products from Your order that are available in stock, without waiting for receipt of the “Backordered” items - it is necessary to write an appropriate comment while You are placing the order or send a note about this by e-mail to Customer Service: click here (Service: 24h). In the second case please indicate the order’s number.

For example: “Please send all available in stock products from my order earlier. Order nr: ABCDEFGHI”. In this case, all available goods from Your order will be sent to You using Your chosen delivery option immediately upon receipt of payment. The rest part of the order will be sent later separately using the "AIRMAIL with tracking number" delivery at our expenses.

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I placed an order. Can I make some changes to it?
The ordering and processing systems are highly automated and it is NOT POSSIBLE to apply any changes to the order (i.e., adding, editing, and deleting items).

In addition, it is NOT POSSIBLE to merge it with other orders to be sent together since all orders are going separately through their own processing at every stage.

My order has been shipped but I want to change the delivery address. Can you stop my order and forward it to a different address?
Unfortunately, not. The shipped parcel cannot be stopped, reforwarded, or returned back to the IPSCStore after it was handed over to the carrier. The parcel will be delivered by the courier to the indicated delivery address in the order.
Am I responsible for any other fees to receive my order from IPSCStore?
The shipping fees paid on IPSCStore orders include courier payment for the shipping from the IPSCStore to the destination address only. This is calculated by the shipping method, delivery address, and parcel weight.

For non-EU customers, this also includes the Export Declaration Fee to ship the order outside of the EU, for orders greater than 1000 Euro.

No other fees are included in the shipping costs paid by the customer to the IPSCStore.

Customers are responsible for payment of any other fees that are required on arrival to the destination county. These fees vary depending on the local regulations and laws of the destination country and may include import fees, customs fees, etc. The customer is responsible for communication with their local courier and customs representatives.

Any additional fees remain on the buyer’s duty.

In the event the customer does not fulfill their local country laws and requirements for the delivery, the parcel may either be destroyed or returned back to the IPSCStore. In the event the parcel can be returned, the customer is responsible for any fees. This may include costs to ship back to IPSCStore, import fees, customs fees, or any other associated fees.

Once the parcel arrives back at IPSCStore, any associated fees paid by IPSCStore are deducted from the value of the products returned

Should I require some paperwork to receive my order?
Prior to placing an order from IPSCStore, the customer is responsible for ensuring they can meet the delivery requirements upon arrival in their local country. This is in line with the customer’s destination country’s laws and regulations. This is required to ensure the parcel can be delivered.

All communications regarding receipt of the parcel with the delivery country customs and local courier representatives should be carried out by the customer.

In the event the customer does not fulfill their local country laws and requirements for the delivery, the parcel may either be destroyed or returned back to the IPSCStore. In the event the parcel can be returned, the customer is responsible for any fees. This may include costs to ship back to IPSCStore, import fees, customs fees, or any other associated fees.

Once the parcel arrives back at IPSCStore, any associated fees paid by IPSCStore are deducted from the value of the products returned.

Can I cancel my order?
Yes. If payment has been received and the order has not shipped yet, please inform Customer Support ASAP and we will try to accommodate your request.

If the order shipped before Customer Support processed your cancellation request, it will ship in the regular manner. In this case, you can then return your order as per the return procedure.

Further information about the cancellation and returns are found in Terms & Conditions of Sale section.

Do you ship to my country? How much is the shipping?
Yes, at IPSCStore, we ship worldwide!

The first step is to select your products and add them to the shopping cart. From there, you can then enter in your exact delivery address, and select from the available couriers.

We offer different shipping options depending on delivery time frame and price.

Do you ship goods outside European Union?
Yes, orders are shipped outside EU except for the following items:
  • Firearms
  • Ammunition
  • Ammunition reloading components
  • Magazines
Do you ship goods to Russian Federation?
No, we do not send orders to Russian Federation.
What delivery methods are available from IPSCStore?
Customers can select their delivery method according to their own preference depending on price and delivery time frame.

These are the delivery options:

  • AirMail Delivery - Regular Post Service for all local post representations. Orders can be collected from the nearest Post Office in your local country.
  • Self-Service Post Offices – Packages delivered to the nearest Self-Service Post Terminal: Itella SmartPOST, Omniva Parcel Machine (Post 24), DPD Pickup. This service is available in all Baltic States and Finland.
  • International Express and parcel service providers – The operators that deliver goods worldwide: UPS.
  • Courier Service – The parcel will be delivered by courier: DPD. The service is available in all EU countries.
  • Pick up from Store – IPSCStore provides an opportunity to pick up orders personally from the shop. To use this possibility the order must be ordered and paid via the IPSCStore web-shop www.ipscstore.com. Once notified your order is ready for collection, the order can be picked up from the IPSCStore, located at Laki 5B Tallinn, 10621, Estonia.
What is the delivery time of my order? How long should I wait for delivery?
Order delivery time depends on the selected delivery method by customer. Please find the approximate delivery time indicated by courier or postal organizations below:
  • Airmail with Tracking Number - 5-40 days
  • Airmail with Insurance (100% of ordered products total value) - 5-40 days
  • EMS - Europe countries: up to 10 business days. Other countries: up to 18 business days.
  • Estonian Post - 2-5 business days
  • DPD Europe - 3-8 business days
  • DPD PickUp Estonia - 1-2 business days
  • DPD PickUp Latvia - 2-3 business days
  • Itella Smartpost - 3-14 business days (depends on region)
  • Itella Parcel Connect - 3-14 business days (depends on region)
  • OSC Courier - 1-3 business days
  • UPS Ground - 3-7 business days
  • UPS Expedited - 3-7 business days
  • UPS Express Saver - 1-3 business days
  • Shop Order - 0 days
Why are only some of these couriers available for my order?
The system offers available shipping methods based on your postal address and weight of the parcel.
Why are there no delivery methods available for my order?
If no delivery methods are available, it means there are items in your shopping cart that cannot be shipped by courier.

These may include weapons, cartridges, magazines, liquids for example.

In this case, you can remove these items and proceed with other items in your cart.

I’ve ordered a product with free shipping, but I still see the shipping fee in my shopping cart. How does the free shipping work?
If you order a product that has a free shipping bonus - you will receive it without any shipping fee charged.

If you place an order where one of the products has a free shipping bonus but other products have not - you will be charged a shipping fee for delivery of all products except the product with free shipping bonus. The product with free delivery will be sent to you free of charge along with the entire order and will not increase the cost of delivery despite its weight and volume.

How can I track my order?
Once the order ships, a notification is sent to the provided email address with order tracking details.

If order was placed via registered IPSCStore Account, the order can also be managed and tracked on the Order History and Details section.

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You can also refer to your local country postal service for tracking updates, using the tracking number provided.

I did not receive my order. Can we investigate its location?
  • Airmail - Parcel searching inquiry can be initiated after 40 days from the date it was sent. Official response time from Post Office is up to 60 days. After 180 days, the search can no longer be initiated.
  • Airmail with Insurance - Parcel searching inquiry can be initiated after 40 days from the date it was sent. Official response time from Post Office is up to 60 days. After 180 days, the search can no longer be initiated.
  • EMS - Parcel searching inquiry can be initiated after 18 days from the date it was sent. Official response time from EMS is up to 30 days. After 180 days, the search can no longer be initiated.
  • Estonian Post - Parcel searching inquiry can be initiated after 40 days from the date it was sent. Official response time from Post Office is up to 30 days. After 180 days, the search can no longer be initiated.
  • DPD Europe - Parcel searching inquiry can be initiated after 10 days from the date it was sent. Official response time from DPD is up to 14 days.
  • DPD PickUp Estonia - Parcel searching inquiry can be initiated after 10 days from the date it was sent. Official response time from DPD is up to 14 days.
  • DPD PickUp Latvia - Parcel searching inquiry can be initiated after 10 days from the date it was sent. Official response time from DPD is up to 14 days.
  • DPD PickUp Lithuania - Parcel searching inquiry can be initiated after 10 days from the date it was sent. Official response time from DPD is up to 14 days.
  • Itella Smartpost - Parcel searching inquiry can be initiated after 16 days from the date it was sent. Official response time from Itella is up to 14 days.
  • Itella Parcel Connect - Parcel searching inquiry can be initiated after 16 days from the date it was sent. Official response time from Itella is up to 14 days.
  • UPS - Parcel searching inquiry can be initiated after 10 days and up to 60 days from the date it was sent. After 60 days, the search can no longer be initiated. Official response time from UPS is up to 30 days.
How do I initiate the parcel investigation search for my missing or damaged order?
If the order has not been delivered in the delivery time frame as indicated in SECTION XXXX [tba], please send a request to support@ipscstore.com with your order number and a request to commence a parcel searching investigation.

Investigations can be lodged in the time frames indicated in SECTION XXXXXXX [tba].

IPSCStore will lodge the investigation request with the courier.

The time frame for the official investigation response is indicated in SECTION XXXXX [tba].

Please wait the indicated time frame for the official investigation response.

If the order is delivered during this time frame, please notify us and we will cancel the investigation request.

Once IPSCStore has received the final investigation outcome, you will receive the response by email and advised regarding the next steps.

Compensation values are in line with shipping terms and conditions outlined in SECTION XXXXXXXX [tba].

What compensation is possible for my lost or damaged parcel?
Here is a list of Courier Compensation Values as per the Courier Terms & Conditions:

Parcels sent by Airmail are compensated for a maximum of 35 SDR*. Final compensation decision is provided by Omniva.

Parcels sent by Airmail with Insurance are compensated for a maximum of 100% ordered products value, excluding shipping costs.

Parcels sent by EMS are compensated for a maximum amount of 130 SDR*. Final compensation decision is provided by EMS.

Parcels up to 31.5 kg sent by DPD are compensated for a maximum amount of 150 euros. Parcels with firearms’ accessories and other gun related products are not compensated. Final compensation decision is provided by DPD.

Parcels sent by DPD Pickup are compensated for a maximum amount of 150 euros. Parcels with firearms’ accessories and other gun related products are not compensated. Final compensation decision is provided by DPD.

Parcels sent by Itella SmartPost / Parcel Connect are compensated for up to 8.33 SDR* per 1 kg of parcel weight.

Parcels sent by the OSC are compensated for a maximum of 100% ordered products value.

Parcels sent by UPS are compensated for a maximum amount of 85 euros.

* SDR - International Monetary Fund currency

What other compensation is available for the order?
Customers can independently purchase Shipping Insurance for orders through their own Insurance providers. Please contact your own Insurance provider for further information.
I've made a purchase from the IPSCStore, however I have ordered the wrong item. Can it be returned?
Please contact support@ipscstore.com to agree on the return conditions.

Please include your order number, product name/reference, photo of the product and a description of the reason for the return.

I have a problem with a product I have purchased from the IPSCStore. Is this a warranty case? What should I do?
If you assume that a warranty case should be applied for your product, it is necessary to contact us at support@ipscstore.com as soon as possible.
Campaigns at IPSCStore
Only orders placed during the specified campaign dates are eligible for the campaign conditions and discounts. Orders placed before or after the specified dates can NOT be adjusted and re-processed to comply with the campaign conditions or prices.

To use opportunities and discounts of a campaign – a new order should be placed at the specified dates and in accordance with the conditions.

What payment methods are accepted by IPSCStore?
IPSCStore accepts payment by credit card (VISA / MasterCard), by debit card (VISA / MasterCard) and direct bank wire transfer services.

We do NOT support the American Express cards payments and any web or other payment systems such as PayPal, Moneybookers, WebMoney Transfer, Яндекс.Деньги, QIWI, Payza, EasyPay, etc.

Is it possible to buy goods without value-added tax for EU residents?
IPSCStore sell goods without VAT to EU residents who have a valid EU VAT number only. In this case, customers must include their valid EU VAT number in their address details prior to placing the order.

To add the VAT number, please update your shipping address to include the VAT number.

EU VAT numbers cannot be applied after placing the order.

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Is it possible to buy goods without value-added tax for non-EU residents?
IPSCStore sell goods without VAT to all non-EU residents.
What currencies are accepted by IPSCStore?
IPSCStore accepts payment only in EURO.
How can I use an IPSCStore Credit Voucher?
Once all items are added to your shopping cart you can enter your Credit Voucher Code by selecting "Have a Voucher Code?" and entering the Voucher Code in the field.

If the order value exceeds the voucher value, the difference can be paid selecting your usual payment method. Then proceed to checkout as normally.

If the order value is less than the value of the Credit Voucher, you will receive an email with the new Voucher Code for the remained amount of the voucher.

Please note, the Credit Voucher MUST be applied BEFORE the order is confirmed. The Credit Voucher cannot be applied after the order is confirmed.

Credit Vouchers are valid for 12 months from the original date of issue.

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How are refunds processed by IPSCStore?
Any refunds must be processed back to the original payment method and account used at the time of the transaction.

Credit Card

A refund request will be issued to the Credit Card provider.

Once these are processed you should receive the refund in approximately 5-10 business days.

To confirm the refund please check your recent transactions, the date of your original purchase, or contact your bank directly.


Bank Wire Transfer

A Bank Wire Transfer refund will be issued to the account details confirmed with support@ipscstore.com.

These include:

  1. Full Customer Name
  2. Full Bank Name
  3. BAN
  4. BIC

Once this is processed, you should receive the refund in approximately 5-15 business days.

To confirm the refund please check your recent transactions or contact your bank directly.

Is it possible to order items that are out of stock? How does it work?
The products of some brands can be purchased from IPSCStore, even if they are out of stock in our warehouse but available in supplier’s stock. If You can add products to Your shopping cart, but in the column AVAILABILITY there is a note "Ships in Х-ХХ business days" - it means that it will be sent to You within the specified delay.

If Your order contains several items, where some of them are in stock and others are out of stock - Your order will be sent to You within the shipping time specified in the “Backordered” item. If there are several “Backordered” items in Your order - the shipping timeof the order will be determined by the longest one.

If You want to receive earlier the products from Your order that are available in stock, without waiting for receipt of the “Backordered” items - it is necessary to write an appropriate comment while You are placing the order or send a note about this by e-mail to Customer Service: click here (Service: 24h). In the second case please indicate the order’s number.

For example: “Please send all available in stock products from my order earlier. Order nr: ABCDEFGHI”. In this case, all available goods from Your order will be sent to You using Your chosen delivery option immediately upon receipt of payment. The rest part of the order will be sent later separately using the "AIRMAIL with tracking number" delivery at our expenses.

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How can I contact IPSCStore?
You can leave Your message to IPSCStore here: Press the link